Privacy Policy for Dispatcher365

To provide a high-performance logistics experience, we collect several types of information:

• Account Information: Name, email address (e.g., support@dispatcher365.com), phone number, and company credentials.
• Mobile & SMS Program Data: Phone numbers you provide, SMS opt-in status and consent records, campaign identifiers as required by carriers, and related metadata needed to deliver transactional or operational messages you have agreed to receive.
• Fleet & Asset Data: Truck profiles, VINs, maintenance logs, and trailer specifications.
• Location Data: We collect precise live location data from drivers via our mobile applications to facilitate real-time tracking, route optimization, and load status updates. This may be collected in the background even when the app is closed.
• Logistics Data: Carrier agreements, load details, pickup/delivery timestamps, and broker information.
• Technical Data: IP addresses, browser types, and device information gathered via our web and mobile platforms.

We use the collected data to:

• Facilitate the intermediary process between carriers and brokers.
• Provide real-time visibility of shipments through our Live Tracking module.
• Manage fleet maintenance and issue logging.
• Send automated notifications and updates via SMTP, Google Workspace integration, and SMS or other messaging channels where you have opted in, consistent with this Policy and applicable law.
• Ensure the security and integrity of our SaaS platform.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Without limiting the rest of this Policy, we do not sell your personal data. Phone numbers, SMS opt-in data, and related mobile program information are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may use vetted service providers (for example, telecommunications or hosting vendors) strictly to transmit messages, validate numbers, or operate our platform on our behalf. Those providers are not permitted to use your mobile information for their own marketing and must handle data in line with this Policy and our agreements.

Beyond the SMS and mobile commitments in Section 3, we share information only in the following circumstances:

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for background location tracking (via mobile device settings).
• Opt out of non-essential SMS or marketing messages where applicable, and revoke messaging consent using the instructions provided in messages or by contacting us below.
• Request a copy of your data in a portable format.
• Object to the processing of your data for specific purposes.

Our website and app may contain links to third-party sites (e.g., Google Play Console, external brokers). We are not responsible for the privacy practices of these external entities.

We may update this Privacy Policy from time to time to reflect changes in our technology, messaging programs, or legal requirements. We will notify you of any significant changes by posting the new policy on this page.

For questions about this Privacy Policy, to exercise privacy rights, or to contact Dispatcher365 regarding your personal data or our data practices, please reach us at: